Refund policy

PELLII Return, Exchange & Refund Policy 

1. Returns & Exchanges — Eligibility

You can request a return or exchange if:

  • The product is unused and unworn outside the home (trying it on indoors, on carpet or clean flooring, is fine — worn outdoors or showing sole wear is not)
  • Original packaging, tags, and accessories are intact
  • The request is made within 5 days of delivery (7 days for size exchanges)

2. Size Exchange

Before every order ships, our team calls to confirm your size, color, and delivery details — this is how we make sure you get exactly what you ordered.

  • If the size/color you receive doesn't match what was confirmed on that call, we'll arrange a free exchange — pickup and delivery on us.
  • If you'd like a different size after confirming on the call (change of mind), we're happy to arrange an exchange — courier cost (Tk 70–150 each way) applies.
  • Subject to stock availability; if your requested size isn't in stock, we'll offer a refund instead.

  • All exchange requests must be made within 5 days of delivery, with the item unused and in original packaging.

3. Returns for Refund

  • Return shipping is covered by PELLII only if the return is due to our error (wrong item, defect, damage in transit).
  • For all other returns (changed your mind, etc.), the customer covers courier cost back to us — typically Tk 70–150.
  • Sale or discounted items are final sale unless defective.

4. How to Start a Return or Exchange

  1. Message us on Facebook/Instagram/Whatsapp or email pellii.official@gmail.com with your order number.
  2. Share clear photos of the item.
  3. We'll confirm and arrange the next step within 24 hours.

5. Refunds

  • Inspection: within 2–3 working days of receiving the item.
  • Refund issued: within 5 working days.
  • Prepaid orders refunded to original payment method
  • COD orders refunded via bKash or bank transfer

6. Non-Refundable/Non-Returnable

  • Worn or damaged (outside of a manufacturing defect) products
  • Items missing original box, tags, or packaging
  • Requests made after the return window
  • Sale/discounted items, unless defective

7. Defective or Wrong Item

Contact us within 48 hours of delivery with photos. Once verified, we cover a free replacement or full refund — no cost to you either way.

8. Cancellations

  • Cancel free anytime before dispatch
  • Once shipped, cancellation isn't possible — the return policy applies instead
  • PELLII may cancel orders due to stock unavailability, payment issues, or verification concerns — full refund guaranteed in these cases

Questions?

pellii.official@gmail.com | 01907279991
We design with care — and we stand behind every pair.